Teambit is an adaptable customer support system that helps small businesses build long-lasting relationships with customers.
Our dynamic support system helps teams connect with customers more actively. No matter where you are, how your team is operating- Teambit makes sure that each and every customer request reaches you on time. Our designed system is fast, efficient and tested against all odds. You can be a small team located in a remote town or a large multinational firm, Teambit's smart and intuitive interface will help your business outgrow leaps and bounds. The dynamic support system is the most powerful tool of Teambit. And it is as simple to operate as it seems.
Just a simple login will connect Teambit with your Gmail, Outlook or any email software and give you a similar user experience as of an Inbox. Teambit gives you the perfect help desk to attend customers more actively.
Your Twitter and Facebook account tells you a lot about your business. Teambit is smart enough to alert you about your mentions. See what people are talking about you and how you can help them. Finding customers was never so easy.
Teambitâs smart and interactive features lets you assign tickets to anyone in your team. This way there is no confusion as everyone knows what they are expected to do. Team collaborates better with Teambit.
The new and advanced reporting of Teambit gives you every single detail of your agents. Compare performances, analyze data and create strategies that work wonders for your business. From telling you how many tickets are resolved to what number remains pending, nothing slips through the cracks.
Use plain words to ask your helpdesk what you want to know. You can ask questions like âhow many tickets were reopened last monthâ or âwhich customer has the most number of unresolved tickets todayâ and your helpdesk will pull up the number along with a trend graph.
With easy to understand stats and direct reporting, you can track both your customers and agents with a single click. Teambit customizes your data and create ticket reports that shows you what needs to be handled. Improve your customer service and your teamâs performance by planning ahead of time with a smart reporting system.
Help your customers with a progressive and well-designed knowledge base that works as their personal support system all the time. Customer never feels alone even when your customer support team is not around. So whether youâre having a busy day or your agents are unavailable, you never leave a customer unhappy.
Save up time sending your canned replies for frequently asked questions and attend more customers in less time.
Finding support in the time of need matters the most and gives customers an assurance that they are not working alone.
To fulfill the user-experience, your Knowledge Base is designed differently for every device. This way, whether your customers are on laptops or iPads, they find answers easily.
Teambitâs customizable features give your Knowledge Base a more a personal feel. With the brand logo on the side and the option to choose from 12 different languages, customers always know it's you.
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